Nau mai, whakapiri mai ki te wharangi IWI INFO.

This is where we will bring you everything you need to know to stay well informed and prepared during the COVID-19 pandemic.

Waikato-Tainui Updates

Whaanau Maaori Messages

Media Releases

Waikato-Tainui Latest Video Updates

Waikato-Tainui IWI Resource Plan


Sons, daughters and mokopuna – your kaumaatua and pakeke need you!!

Using the internet and sending an email can be a bit tricky for our kaumaatua and pakeke, so PLEASE reach out to your elders and help them to update their details. Without their correct information, we cannot reach them. Help them to send through the following information via an email using the subject line UPDATE DETAILS against following list to us

  • Full Name
  • Physical Address
  • Contact Phone Number
  • Date of Birth.

Likewise, if you’ve moved or had a change of contact information in the last 5 years, we also need you to update your contact details by flicking through the info with subject line UPDATE DETAILS to us

Furthermore, our 0800 TAINUI call centre kaimahi continue to engage with our whaanau near and far. Due to the call volume we are asking you to please only call us if your query relates to COVID-19 and you do not have the internet (all other COVID-19 information is listed below), Kaumaatua Medical Grants or Marae Dividends, and Tangihanga protocol specific advice.

For any other non-urgent query, you can also

Please also take a moment to fill in the IWI RESPONSE SURVEY. This will ensure we know exactly what your current situation is and how we can best service your most urgent needs.


Wellness centres and Te Hiwa o Tainui have been mobilised to reach our Kaumaatua and those most vulnerable who may be struggling with access to nearby permanent health services.

Waikato-Tainui have been working together with District Health Boards and the amazing kaimahi from our Maaori Health Providers in the Waikato rohe to provide these services.

Why are we giving flu vaccines?

A flu vaccine can help to really boost your immune system, therefore giving your body a better chance of fighting off COVID-19 were you to contract the virus.

Who can be vaccinated?

  • People 65 years old and over.
  • Women who are pregnant.
  • Anybody under 65 with diabetes, heart or lung conditions and other illnesses compromising their immune system.
  • Children under 5 who have had a stay in hospital for asthma, or other breathing problems.

Upcoming Wellness Service Schedules


As of 16, June 2020 we can reopen our marae. Ultimately this is a decision for your marae trustees to make based on what is best for your marae whaanau, however our King has sanctioned the choice for all marae to do so from the stipulated date. Below is a range of tools and reading for you to prepare and provide the best health and safety measures for your marae whaanau going forward in Alert Level 1.


  • COVID-19 is under control for now but we need to maintain our vigilance.
  • For Waikato, we must all do our part to protect our whakapapa by staying at home as much as possible and keeping ourselves safe.
  • If whaanau do need to go out into the community, please keep physical distancing from people you don’t know when out in the public.
  • If you’re sick, stay home. Don’t go to the marae, work or school. Don’t socialise outside of close whaanau.
  • If you have symptoms of cold or flu call your doctor or Healthline and get tested.
  • Keep a track of where you’ve been and who you’ve seen.
    • Places you visited and address;
    • full names of person/s you meet;
    • current physical address of the person/s you meet;
    • their email address; and
    • mobile phone number.
  • Remember to sneeze and cough into your elbow, regularly disinfect surfaces. And don’t forget to wash your hands.

Please also note that every Te Whakakitenga o Waikato marae will be receiving the following resources to support best practice health and safety measures.

2 x Mobile Stands per marae (which our awesome maintenance team are constructing). Each mobile stand will include the following items:

  • Tissue dispenser
  • soap dispenser
  • rubbish bin

Additional items in our hygiene packs include:

  • 1 x Box of 32 Tissue refills per marae
  • 5 x 5 litre multi-purpose – surface cleaner and hand sanitiser per marae
  • 6 x Sanitiser/Soap dispensers per Marae
  • 10 x Sanitiser refills per Marae
  • 8 x Soap refills per Marae


  • Koroneihana will be held on 20 – 21 August 2020 at Turangawaewae Marae.
  • Poukai will recommence on 8 October 2020 at Waahi Paa.
    • Kiingitanga Marae can open from 16 June. We encourage Marae Trustees to pass a motion to determine the exact opening date you will open (from the 16th June 2020); and notify the Office of the Kiingitanga to confirm the Trustees motion and official opening date. Notification can be sent to [email protected]
    • To assist marae to prepare for opening, hygiene packages will be available for each marae which include:
      • 2 x Mobile Stands per marae
      • 1 x Box of 32 Tissue refills per marae
      • 5 x 5 litre multi-purpose – surface cleaner and hand santiser per marae
      • 6 x Sanitiser/Soap dispensers per Marae
      • 10 x Sanitiser refills per Marae
      • 8 x Soap refills per Marae
      • Posters to promote good hygiene practices.
    • Please contact our call centre to access your hygiene packages by calling 0800 TAINUI (824 684) or emailing [email protected]

If you have any further queries, please do not hesitate to contact us on 0800 TAINUI (824 684)


Business Continuity Support

All of us have a role to play in stopping further spread of the COVID-19 virus. Fundamental to Aotearoa response is not putting yourself or others at risk if you are unwell – don’t go to work or be out in public if you are sick. There are number of other options available that can help you provide business continuity and support through this time.

Pathways and Deployment

In response to the COVID–19 pandemic Waikato-Tainui has developed a Plan that is focused on the role and function of the Iwi Response Team. It also looks to support the team as they support our tribal communities to cope through a pandemic situation.

Te Rau Mahi

Te Rau Mahi is an online networking platform that brings you the latest situations vacant within the organisation as well as all our partner organisation. We’ve added new features in Te Rau Mahi that will help with the redeployment of those affected by COVID-19.


COVID–19 presents our Maaori business community with a lot of uncertainty. In times of uncertainty, the best course of action is to review, plan, research and prepare.


Check out everything you need to know about COVID-19 including Alert Levels and current status, how and when to self-isolate including after travel and all other general government related information on COVID-19

Check out everything you need to know about COVID-19 including Alert Levels and current status, how and when to self-isolate including after travel and all other general government related information on COVID-19

Got COVID-19 Symptoms?

It’s important you know who to talk to and whether/how you should get tested.

Noo reira, the symptoms of COVID-19 are;

  • Cough
  • Fever
  • Shortness of breath

If you notice ANY of these symptoms then please call your GP before you visit.
Alternatively you can call Healthline on 0800 358 5453.

E hoa maa, DO NOT GO to a health clinic, hospital or A&E for symptom check-ups or tests, without calling first.




The Government announced $27 million new funding on 26 March 2020 so essential social services can keep delivering for communities through COVID-19.

As part of this, up to $4.8 million is now available for community grants to support innovative, community-led solutions that support local resilience.


As part of the Government’s response to COVID-19, new funding has been made available to support community efforts on the ground. Hui E! want to assist community groups to access this new funding. If you are looking for extra funding to support your delivery of essential services during the lockdown, please complete the Google Form below and they will match you with a volunteer grant writer to assist with your application for the grant.


Info for Employees financially affected by COVID-19

or contact WINZ on 0800 559 009.
Call times may be longer than usual so please be patient.
Also note that WINZ are currently requesting that people don’t come in.

Info for Locked Down and/or Sick Staff

Please read through the information in the below links:

Free government helpline 0800 779 997(8am–1am, 7 days a week)

Call 0800 559 009
Please note that WINZ are currently requesting that people don’t come in.

Info for Business people, including SMEs and Self-Employed

This section is for those whaanau who want to know more about the economic response package and eligibility, tax and ACC, cashflow, health and safety, and COVID-19 redundancy support. Tax relief and income assistance is also available to people affected by the downturn in business due to COVID-19.

Moo ngaa kaipakihi (for business people)

You can also contact the free Government helpline on 0800 779 997 (8am–1am, 7 days a week)

Don’t forget that if you or your business have a tax agent, they should also be able to help-out.

What Do I Do If I See a Breach?

We are all responsible for keeping our whaanau safe. If you are aware of someone not following the current COVID-19 regulations. Please fill out the form below.

Info For People Who Pay Child Support

If you are having trouble making child support payments due to the impact of COVID-19, please click below.

In relation to child-care arrangements please note the Government is still ironing out the full details of what the lockdown will involve, and further clarification will be made on what to expect in terms of child custody arrangements.

Landlords and Tenants Info

If you’re a landlord or tenant of a rental property affected by the COVID-19 outbreak, Tenancy Services has information about your rights and responsibilities.

Online Grocery Shopping Info

If for whatever reason you can’t get to the supermarket, or you don’t want to go inside the supermarket – then shop around with these links below.

  • New World has a delivery option at extra cost
  • PakNsave has a click and collect only option, not a delivery service. You will have to pick up or have someone do that for you
  • Countdown has a delivery option at extra cost

Info for Registered Charities

If you’re having problems meeting filing or compliance deadlines, problems holding the AGM, or the auditor can’t come on site.

Info for Tribal Members Who Need Legal Advice

For all your legal concerns regarding:

  • ACC claims and disputes
  • Tenancy matters
  • Employment law
  • Debt related queries
  • Minor criminal and traffic charges
  • Family law (initial advice and referrals only).

Benefit entitlements and disputes


COVID-19 Helpline

Employment Helpline

Work And Income

ACC Navigation Service-Wayfinders

Tenancy Services


Hamilton Court